Refund policy

Returns & Refunds Policy

At ALVION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order. To qualify for a return, the item must be unused, unopened, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are defective or damaged upon arrival.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team at:

Email: support@alvion.com 

We aim to respond within 24–48 business hours.